General
Login
Logging In to the Customer Cockpit
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Browser settings
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Settings
Contact
Customer Cockpit
My service numbers
Bulletin Page
Customer Control
Management summary
Routing under control with one tool
Four windows: everything at a glance
Information center
Building blocks for routing plans
Routing plans
Basic Functions
Group function
Folder structure for your service numbers
Copying properties across service numbers
Lock on Application Level
Issuing names for service numbers
Menu bar
Toolbar
Display routing plans and details of a service number
Overview of the routing plans
Display of large routing plans
Status window of a routing plan
Fixed and flexible direct dialing
Messages
Template routing plan
CallGuard
Backup routing plans
Defining and adjusting routing plan
Creating and deleting routing elements
Creating destination numbers and defining call destinations
Creating destination numbers and defining call destinations
Set up a free queue for a destination
Searching for, modifying or replacing destination numbers
Defining periodic time windows
Periodic time windows/period plans
Änderung von Zeitfenstern
Defining temporary time windows
Defining catchment areas
Defining quotas
Defining caller list
Defining PINs
Defining selection code groups
Defining menus
Compiling and modifying routing plan
Compiling routing plans
Modifying routing plans
Filtering callers: Create, administrate and activate CallGuard
Configuring CallGuard - managing blacklist
Using CallGuard with the weekly schedule
Importing and exporting XML files
Document Type Definition (DTD)
Permitted values
Example XML file
Appendix
Standard queue announcements for free-Q-one
Announcements for your service
Glossary
Internet Manager
The important information at a glance on one page
Basic features
User interface
Refresh – Cache – Activate queue
Connection current route and task pages
Change view: Hide graphic and information
Current route
Weekly schedule
Quota
Destinations
Save and activate
Destinations
Define destinations
Assign destinations
Configure waiting queue
Flexible direct dialing
Assign destinations to a route
Edit/delete destinations
Weekly schedules
Create weekly schedule
Assign weekly schedule
Edit/delete weekly schedule
Special schedules
Create special schedule
Assign special schedule
Edit/delete special schedule
Quotas
Create quota
Assign quota
Edit/delete quota
Catchment areas
Create catchment area
Assign catchment area
Edit/delete catchment area
CallGuard
Block list
Use weekly schedule
Statistics
Basic statistics via e-mail
Online statistics
Appendix
Fragen und Antworten
Wenn Eingaben fehlerhaft sind
Weitere Fragen
Invalid phone numbers
Warteschleifen-Ansage für free-Q-one
Zielansagen für Ihren Service
Internet Manager/-plus
Statistics Manager
Summary
Key functions
Settings
My analysis statistics
My orders
Online statistics
Diagrammatic display
Tabular display
Key information when ordering
Auswertezeitraum
Wiederholung
Selektion von Service- und Zielrufnummern
Ausgabe
Auftrag abschicken, Fehler korrigieren
Basic statistics
Weekly statistics
Monthly statistics
Specific statistics
Daily traffic curve
Quality of service
Structural analysis
Service quality / Service quality CPS
Analysis of call attempts
Waiting queue analysis
SMS statistics
Individual statistics
User Manager
User
Nutzer anlegen
Vergabe von Rechten an Nutzer
Berechtigung zur Administration von Servicenummern
Berechtigung für den Benutzer Manager
Nutzer ändern und löschen
Nutzer blockieren und freigeben
User session
Announcement Manager
Announcement
Waiting Queue
Downloads
Download Manual
gesafeas
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