Login

Logging In to the Customer Cockpit Forgot password Browser settings

Change password

Logout

Settings

Contact

My service numbers

Bulletin Page

Management summary Routing under control with one tool Four windows: everything at a glance

Information centerBuilding blocks for routing plansRouting plans

Basic Functions

Group functionFolder structure for your service numbersCopying properties across service numbers Lock on Application LevelIssuing names for service numbers

Menu bar

Toolbar

Display routing plans and details of a service number

Overview of the routing plansDisplay of large routing plansStatus window of a routing planFixed and flexible direct dialingMessagesTemplate routing plan CallGuard Backup routing plans

Defining and adjusting routing plan

Creating and deleting routing elements Creating destination numbers and defining call destinations

Creating destination numbers and defining call destinationsSet up a free queue for a destinationSearching for, modifying or replacing destination numbers

Defining periodic time windows Periodic time windows/period plans Änderung von Zeitfenstern Defining temporary time windowsDefining catchment areasDefining quotasDefining caller listDefining PINs Defining selection code groups Defining menus

Compiling and modifying routing plan

Compiling routing plansModifying routing plans

Filtering callers: Create, administrate and activate CallGuard

Configuring CallGuard - managing blacklistUsing CallGuard with the weekly schedule

Importing and exporting XML files

Document Type Definition (DTD)Permitted valuesExample XML file

Appendix

Standard queue announcements for free-Q-oneAnnouncements for your serviceGlossary

The important information at a glance on one page Basic features

User interface

Refresh – Cache – Activate queue Connection current route and task pages Change view: Hide graphic and information Current route

Weekly scheduleQuotaDestinationsSave and activate

Destinations

Define destinationsAssign destinations Configure waiting queue Flexible direct dialing Assign destinations to a route Edit/delete destinations

Weekly schedules

Create weekly scheduleAssign weekly scheduleEdit/delete weekly schedule

Special schedules

Create special scheduleAssign special scheduleEdit/delete special schedule

Quotas

Create quotaAssign quotaEdit/delete quota

Catchment areas

Create catchment areaAssign catchment areaEdit/delete catchment area

CallGuard

Block listUse weekly schedule

Statistics

Basic statistics via e-mailOnline statistics

Appendix

Fragen und Antworten

Wenn Eingaben fehlerhaft sindWeitere Fragen

Invalid phone numbersWarteschleifen-Ansage für free-Q-oneZielansagen für Ihren ServiceInternet Manager/-plus

Summary Key functions Settings My analysis statistics

My orders

Online statistics

Diagrammatic displayTabular display

Key information when ordering

AuswertezeitraumWiederholungSelektion von Service- und ZielrufnummernAusgabeAuftrag abschicken, Fehler korrigieren

Basic statistics

Weekly statisticsMonthly statistics

Specific statistics

Daily traffic curveQuality of serviceStructural analysisService quality / Service quality CPSAnalysis of call attempts Waiting queue analysis SMS statistics

Individual statistics

User

Nutzer anlegen Vergabe von Rechten an Nutzer

Berechtigung zur Administration von ServicenummernBerechtigung für den Benutzer Manager

Nutzer ändern und löschenNutzer blockieren und freigeben

User session

Announcement

Waiting Queue